Policy for Returning Products

Policy for Returning Products with Technical Defects

At our company, we understand the importance of providing
high-quality products and excellent customer service. We value the trust you
place in us when making a purchase and are committed to ensuring your
satisfaction with the products you buy. To support this, we offer a return
policy that allows you, the customer, up to 14 calendar days to return a
product in the event of technical defects.

After receiving the product, you have a period of 14
calendar days to verify the item’s integrity and functionality. During this
time, if you identify any technical defect in the product, you have the right
to request a return or exchange.

We define technical defects as any manufacturing or
functional issues that compromise the normal use of the product. This includes,
but is not limited to:

Faults in electrical or electronic components.

Mechanical problems affect the product's performance.

Partial or total inoperability of the item as described
in the technical specifications.

To initiate the return process due to technical defects,
please follow the steps below:

Contact Support: Get in touch with our customer support
team through our contact channels (phone, email, or online chat) and inform
them about the identified defect.

Required Information: Have the following information
ready to expedite the process:

Order number.

Date of product receipt.

Detailed description of the defect.

Photos or videos demonstrating the issue, if possible.

Case Evaluation: After the initial contact, our support
team will assess your request and may ask for more information or evidence to
confirm the technical defect.

Returning the Product: If the defect is confirmed, you
will receive detailed instructions on how to send the product back to us. In
this case, the shipping costs will be covered by the company.

Once the product has been received and inspected by our
technical team, you will have the following options:

Product Exchange: You can choose to receive a new product
identical to the one purchased, provided it is available in stock.

Refund: If you prefer, you can request a full refund of
the amount paid for the product. The refund will be made via the same payment
method used for the purchase.

General Conditions:

Product Condition: The returned product must be in the
same condition as when received, with all original accessories and packaging.

Return Limits: The right to return for technical defects
does not apply in cases of misuse, improper installation, or damage caused by
external factors (e.g., drops, electrical surges). Our customer support team is
available to assist you at every stage of the return process. We strive to
ensure you have a positive and hassle-free experience.

We are committed to your satisfaction and trust. We hope
that our return policy reflects this commitment and provides you with the peace
of mind needed to make your purchases with us.

For any questions or additional information, please do
not hesitate to contact our support team. We are here to help!